Client troubleshooting

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willemsteller Admin
Join Date:
Posts:
Streak:
Apr 2019
351
11 days
3 years ago | 539 • By willemsteller 11d
Important post

If the client doesn't launch and reinstalling leads you to the games page, use this guide!


Press the Windows button + R on your keyboard. This should bring up the "Run" window.
Enter: %appdata%


Find the "Polytoria" folder and delete it.


Open the installer again. You should now be able to play games!



sythe
Join Date:
Posts:
Apr 2019
23
3 years ago • By sythe

Windows Defender might say "Windows protected your PC...", this is because the Client's Installer has not been run by a lot of users. To continue, click More info, then Run anyway.


Now in the Odd chance that you do not have this option, you must do the following:
1 - Open up Windows Security Settings
2 - Click on App & browser control
3 - Under the "Check Apps and Files" section, select the Warn option. (if already selected, contact us)
4 - Run the Client Installer again
After this, you should be able to play games properly now! :D